Hello!
I’m Charissa.

Senior UX Leader specializing in complex enterprise software, cross-platform design systems, and human-centered AI strategy. Known for bridging deep user research with business impact—whether untangling legacy workflows, designing fintech tools for 10,000+ daily providers, or establishing platform-wide AI design languages.

Skills: Enterprise Workflow Architecture, Cross-Platform Design Systems (DS3), Qualitative Research Synthesis, AI Discovery Frameworks, Mobile Fintech, Prototyping, and Accessibility Standards (WCAG).

Tools: Figma, Claude, Gemini, ChatGPT, Perplexity, and Jira/Confluence.